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Returns Policy

What is our return and exchange policy?

Party Supply Shop prides itself with the quality of our products we sell. If for any reason you are not happy with anything you buy from us, simply contact us within 10 business days of receipt of your goods for a refund or exchange. If the product/s are being returned as they are no longer wanted, then a 10% re-stocking fee will be deducted from the original purchase price. Once this time has elapsed we reserve the right to refuse the return of goods. We want to make sure you are 100% happy with our products.

Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to Party Supply Shop within 10 days of the receipt of the order. Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately. This will ensure prompt corrective action on our part. A copy of the relevant invoice must accompany returned items.

All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed.
 
We will not replace foil balloons which have been overblown, as indicated by tears along the seam area; burned, or have puncture holes; poorly sealed as evidenced by wrinkles in the neck of a heat-sealed balloon (when supplied flat), exposed to moisture of any form; roughly handled, improperly stored, or balloons exposed to high temperatures or direct sunlight.

Shipping charges are only refundable if we made an error on our part. Otherwise it is your responsibility to pay for the return freight costs. Any returns arriving COD or collect will be refused.

It is the customer's responsibility to ensure that all returns are packaged to prevent damage in transit. Please enclose a copy of your receipt and the return form.

The product/s must be as new (unused and undamaged) and with their original packaging intact. Part packages will not be accepted for return. When a product is returned to us we will offer a refund or exchange for goods to the same value purchased. Delivery costs (including packaging and handling fees) are not refundable. We reserve the right to refuse a return on any product that does not meet these requirements.

Please ship your prepaid package to:

Party Supply Shop 
PO Box 952 
North Lakes QLD 4509

If you have any questions about the return of your item, please email sales@partypsupplyshop.com.au or call 07 3076 0087. Be sure to include your order number and e-mail address with any correspondence.